Why Passel?

Here’s a retailer’s point of view

If you’re not offering on-demand delivery,


Poor freight options lead to lost sales!


High Shipping Costs




Slow delivery

Expensive shipping

Customers are happy to pay for a premium service but on average shipping costs are $10-$15 for 3-5 day shipping.

Unsure on shipping costs

1 out of 5 people don’t know how much shipping they have to pay. There are too many options with too many rules.

Average Fulfilment is 3-5 Working Days

At Passel we can guarantee delivery in 3 hours.

The Passel™ Process

How can Passel™ help?

Passel™ helps retailers gain more sales by providing inexpensive, convenient and delightful 3-hour deliveries.

Passel™ has an army of local shoppers who make a deliveries on their way home in return for a small reward.

The Benefits

1) Retailers gain additional sales revenue.

2) Customers receive a much better level of service.

3) Delivery members receive a gift voucher.

4) Shopping centres continue to thrive as busy community hubs.

5) Reduced vehicle trips equal a lower environmental footprint.

Passel How To:

Merchant Process – Online Orders

Passel How To:

Merchant Process – Passel Booking Form

Frequently Asked Questions

What can Passel deliver?

Everything, except:

  • Alcohol, tobacco products, firearms and schedule pharmaceuticals
  • Freshly cooked food or food requiring a constant temperature in transit
  • Items over 20kg
  • Items that require more than one person to carry
Who are Passers?

Passers are regular people who spend time in shopping centres. Many work in retail.

Passers have registered for the opportunity to offset their shopping costs by making a quick delivery on their way home.

Is this the Uber for couriers?


The “Uber for couriers” are the casual courier companies already in existence.

The key difference is that casual couriers, much like professional couriers, are on the road trying to make a living, even if only for a few hours a day.

Passers are normal people who only will do a delivery if it’s convenient for them.

What is your service guarantee?

Passel provides a 100% service guarantee. We will always deliver. Whenever your stores are open, every day, evening weekend and public holiday.

If there is a problem with a delivery, Passel will provide a replacement to the receiver at no cost and as quickly as possible.

How does billing work?
The retailer is not charged until delivery is confirmed by the receiver.
How can the retailer be confident delivery will happen?

We have Passers everywhere, all the time. Our technology is cutting-edge AI that enables us to be certain every delivery request will be allocated to, and excepted by, the best Passer.

Passel manages the entire process from pick up in the store to delivery confirmation. We understand that your online customers are extremely valuable and will ensure that the service is seamless. This is supported by our guarantee.

Does a retailer require specific technology?
No, Passel will integrate with the retailer’s online shopping cart and we will be responsible for any API or middleware requirements.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.