FAQ

Welcome to the Passel Frequently Asked Questions.

You can either search for an answer below, or just scroll down.
If you can’t find an answer to your question, please email service@passel.com.au or submit your question at the bottom of this page.

In the app, click on your email.

Select “Remove Account”.

Is it rude of me to ask why? We’re just getting started and any feedback would be really helpful.

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Passel needs your location so we know if you are in the right place at the right time.

The goal of Passel is to request you to a delivery from wherever you are to wherever you are going.

We cannot send deliveries to your phone if the Passel App does not have access to your location.

Category: Passer

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When a delivery becomes available, Passel needs to alert you to the opportunity.

Remember, we’re not Uber. You don’t have to have the App open to be sent a delivery request.

If you have disabled notifications, you will probably miss out on the chance to make $10!

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We value your privacy.

If you remove your account we’ll wipe all data associated with you from our systems.

Obviously, we’re sorry to see you go!

If we can do better, email marshall@passel.com.au and tell him how.

Category: Passer

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No.

Passers do not work shifts and Passel does not have to compete for driver loyalty in the gig economy against delivery apps.

If you really want to understand more about why the “Uber for Couriers” model doesn’t work and why Passel does, check out this article:
https://www.passel.com.au/2018/04/04/why-passel-is-not-the-uber-for-couriers/

Category: Passer

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Of course, you can!

At the moment, we need you to send an email to service@passel.com.au and let us know what you’d like changed.

In the future, we’ll run it all through the app.

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It’s a person to person delivery, so if the receiver is home we deliver to them.
It’s common for people not to be home, in which case we leave it on the doorstep.
Usually, that question is tied up with safety. The people we are delivering to are customers of our retailers who have bought online. We know who they are.
Also, not delivering alcohol, tobacco, firearms and food tend just to make for a nicer all round experience!
Category: Passer

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We are really really serious about protecting your privacy.

Basically, for 99% of the time, each Passer is just a really long random code of numbers and letters. No one knows who is who.

It’s only when you accept a job that we identify you as an individual. That’s so we can let the retailer know who is coming in to pick up, the receiver know who is delivering, and we can send you the right $10 reward,

Basically, there’s a completely separate database with your personal info, but that doesn’t have your location.

We’re a bit Heisenberg. We can identify who you are, or where you are, but not both at the same time!

Category: Passer

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If you run the Passel App on multiple devices with the same account, they cancel each other out because the location data gets all confused.

So, you can run the App on multiple devices, but you won’t receive any delivery opportunities!

Category: Passer

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The Passel App is set up to look great and run delightfully on a phone.

You can install it on a larger device, but it might not look so great.

Also, if you don’t carry your iPad or tablet around all the time, it’s not the best device to use.

Category: Passer

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Passel is the world’s first crowdsourced home delivery company.

This means that, instead of professional or casual couriers carrying out deliveries, it’s people on their way home from the shops such as people who work in retail or people shopping.

Category: Passer

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A Passer is a Passel Delivery Member who is a person who has registered their details with Passel and has indicated they are prepared to make a delivery on their way home. Registration is free.

Passers receive a $10 after delivery has been completed.

Category: Passer

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Yes, you must be at least 15 years old to be a Passer.

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Our customers – retailers  – prepare an order in-store.
They let Passel know that an item is ready to be delivered and they let us know the delivery information.

Passel then selects a Passer based on a number of factors, including:

– Passer current location
– Passer home or work address
– Receiver Address

– The Passer’s likely departure time from the location.
The Passer then receives a message asking if they want to deliver from a shop to a delivery address.

The Passer can say “Yes” or “No”. If they say yes, they will receive the following:

1) Advice on the store details.
2) Advice on the nature of the items.
3) A reference number to quote at Pickup.

Once the item has been collected, the Passel Member will receive delivery information and delivers within the agreed timeframe.

Category: Passer
  • Megan Sant says:

    How do I get a job and how do I accept

    • MarshallAdmin says:

      Hi Megan,

      Step 1 – download the Passel App from Google or IOS.
      Step 2 – Sign up in the App
      Step 3 – Complete the additional questions here – https://passel.typeform.com/to/FcWvbS

      Then, when you are in the right place at the right time, a message will pop up on your phone – “Do you want $10?”

      Accept the opportunity, and the App will tell you the rest!

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    1) Pick up the item.
    2) Deliver the item before the promised time (usually just under 3 hours).
    3) Send a quick message to Passel confirming delivery.

    Category: Passer

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    When a Passer registers, they can choose a $10 bank transfer (EFT) or a $10 gift voucher. Gift vouchers are paid instantly, the bank transfer can take up to a working day.

    From time to time, some stores will offer bonus vouchers.

    Category: Passer

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    There are messaging options in the Passel App, or call Passel on 1800 PASSEL and we will quickly resolve any problems.

    Category: Passer

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    Soon we will have a special page in the App to manage your account, access your special details and change your information. Until then, there is a link at the bottom of every Passer Update you have received that says “Update your Preferences”. Click that, and you can change stuff.

    Alternatively, just drop us a line at marshall.hughes@passel.com.au and we can change your info.

    Category: Passer

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    With the exception of providing your name and email address to our partners so they can issue a gift certificate, Passel will not share any identifiable information with anyone.

    Our Privacy Policy is available here – http://bit.ly/Passel_Privacy_Policy

    Category: Passer

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    No. When asked “Do you want to complete a delivery?”, just say “no”.

    Category: Passer

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    We’re not accountants or lawyers or the ATO, so we can’t advise on a specific case.

    In general, this sort of reward is sporadic and not something people are going to do for a living, and will in most cases be only $10-$20 a week. It’s a bit like being a mystery shopper or filling out a survey and getting a small gift.

    Whether you would pay tax on that would be a question for your tax person.

    The exception is if you are a professional driver/courier. In that case, this is definitely income and we believe would probably be taxable.

    Category: Passer

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    No.

    Category: Passer

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    You can, but then we won’t know where you are.

    If we don’t know where you are, we can’t offer you a Passel delivery.

    Keeping location tracking on also helps us anticipate who the best Passer is for a delivery as we can predict where you might go next.

    Our data suggests Passel uses between 0.5% and 2% of your battery, depending on your phone and how active you are.

    Category: Passer
  • Julie says:

    Are your services in Newcastle yet?

    • MarshallAdmin says:

      Hi Julie,

      Not yet. We are working with a number of national retailers and we’re keen to get all the major cities on board as soon as possible.

      If you have a favourite store in mind – please tell them about Passel!

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    Yes please.

    Soon you will be able to do that via the App, but for now please email service@passel.com.au.

    Category: Passer

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    There might be a number of reasons for this.

    First, we started in Melbourne, and then will expand to Sydney and Brisbane in late April 2018.

    Adelaide, Perth and then other cities will follow.

    So, if you live in a place we currently don’t service, you won’t see any deliveries.

    Secondly, Passel chooses the “least inconvenienced” Passer.

    So, you have to be in the right place at the right time!

    Category: Passer

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    Go to your app store and download the Passel App.

    Google Play:
    https://play.google.com/store/apps/details?id=com.passeldelivery.passel

    App Store:
    https://itunes.apple.com/au/app/passel/id1347027823?mt=8

    Then, sign up with your email address and choose a password.

    Finally, head to https://passel.typeform.com/to/FcWvbS and answer a couple of quick questions.

    When completed, we’ll send you an email.

    Category: Passer

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    We’ll keep this page – https://www.passel.com.au/partners/ – updated with our partner stores!

    Category: Passer

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    Most Passel stores sell items such as giftware, clothes, shoes, sporting goods, etc.

    It might be easier to tell you what we don’t deliver:

    No alcohol
    No tobacco
    No firearms or weapons
    No schedule drugs
    No temperature sensitive food – hot or cold

    The heaviest item you will deliver is 20kg.

    Category: Passer

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    No.

    It really confuses the system.

    Each phone needs to have a unique email address attached to it.

    Category: Passer

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    Only if you are driving!

    A car is not required to make a delivery.

    If you took the bus, train or walked to the store, then that’s fine.

    Remember, you only do the delivery if you want to.

    Category: Passer

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    You’ll receive a notification on your phone.

    That’s why you need to allow notifications from the app.

    Category: Passer

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    You don’t have to keep the app open, but it does have to be running in the background.

    As long as you have location awareness and notifications enabled, we’ll let you know if there is a delivery nearby.

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    If you didn’t find an answer to your question, please email service@passel.com.au or submit your question below.

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